Terms of sale

Terms of Sale

Last updated: 2026-07-04

Scope

These Terms of Sale apply to purchases from Sentience Labs and supplement the Terms of Service, Return and Refund Policy, Shipping Policy, and product-specific terms.

Prices, taxes, and errors

Prices are listed in USD unless stated otherwise. Taxes, shipping, and fees may be calculated at checkout. We may correct pricing, product, tax, inventory, or technical errors and may cancel or refund affected orders when needed.

Order acceptance

Your checkout submission is an offer to purchase. We may decline, cancel, or refund orders for payment failure, fraud risk, compliance issues, product unavailability, unsupported destination, supplier failure, or other lawful reasons.

Fulfillment-specific sale terms

Digital products: delivered electronically, generally limited to 2 downloads per purchase unless the product page states otherwise, and final sale once made available, accessed, opened, viewed, or downloaded. Digital products are not eligible for returns, exchanges, purchase-option cancellations, remorse refunds, or compatibility refunds after successful delivery, except where required by applicable law or where we fail to deliver the purchased file or link.
AI-sourced services: may involve a brief, sourcing review, and customer approval before procurement.
Preorder/made-to-order items: production or procurement begins after order or campaign threshold; cancellation rights are shown in policy and product page.
Partner-fulfilled items: fulfillment, tracking, and delivery may be handled by an approved supplier.

Digital final-sale acknowledgement

By purchasing a digital product, you acknowledge that digital delivery may begin promptly after successful payment and that access to the purchased file, ZIP, link, brief, report, guide, sourcebook, prompt pack, template, workbook, or other digital asset makes the product used and non-returnable. Digital products do not have return shipping and should not be mailed, uploaded, or otherwise returned.

Delay notices

If a physical order cannot ship within the promised timeframe, we will provide an updated estimated ship date and options to consent to the delay or cancel for a refund when required.

Risk of loss

Risk of loss for physical products transfers according to applicable carrier, delivery, and consumer protection rules. Contact us quickly if tracking indicates an issue.

Digital delivery support

If a Shopify Digital Downloads link, checkout page, order status page, delivery email, browser, or connection issue prevents access to a purchased digital product, email support@sentiencelabs.ai. Include your order number, product name, checkout email, approximate time, device/browser, and error message. If practical, screen record the issue. Do not include passwords, full payment card details, private security codes, government ID numbers, or unnecessary personal information.

No professional advice or universal compliance guarantee

Digital products may be informed by professional/domain experience, public educational and industry frameworks, product research, quality review, and AI-assisted refinement. Unless a product page states otherwise in writing, they are not affiliated with, sponsored by, endorsed by, certified by, or formally reviewed by any university, employer, professional association, regulator, platform, public figure, or third-party institution. They are templates and workflow aids only, not professional advice or a guarantee of compliance or results in any state, country, industry, platform, or customer situation.