Shipping policy

Shipping and Delivery Policy

Last updated: 2026-07-04

Overview

Sentience Labs currently sells digital products delivered electronically. Digital products do not ship physically, do not require a shipping address for delivery, and do not have return shipping. If Sentience Labs later offers physical, AI-sourced, partner-fulfilled, preorder, made-to-order, or ready-to-ship items, the product page and checkout must clearly show the applicable fulfillment route before purchase.

Digital delivery

Digital products, Senti briefs, reports, guides, sourcebooks, prompt packs, templates, workbooks, ZIP files, and similar items are delivered through email, checkout, order status page, Shopify Digital Downloads, account access, download link, or another method stated on the product page.

Current digital products generally include 2 downloads per purchase unless a product page states otherwise. A file download, link opening, preview, access event, or other use of the delivered digital product may count toward the download limit. Digital products are delivered as final-sale digital access and do not have return shipping, exchange shipping, or post-delivery purchase-option cancellation.

Digital delivery support

If the Shopify Digital Downloads app, checkout page, order status page, delivery email, browser, connection, or download-limit behavior prevents access before you can use your included downloads, email support@sentiencelabs.ai with your order number, product name, checkout email, approximate time, device/browser, and error message.

If practical, screen record the issue. Do not include passwords, full payment card details, private security codes, government ID numbers, or unnecessary personal information in support messages, screenshots, or screen recordings.

Physical fulfillment modes, if offered later

| Fulfillment mode | Typical timing rule | Customer-facing requirement | | --- | --- | --- | | Digital product | Delivered electronically after payment or after the brief is completed. | No physical shipment. Delivery instructions, download limit, final-sale terms, and support path must be visible. | | AI-sourced after order | Timing depends on customer brief, supplier availability, and customer approval. | Budget, approval, and estimated delivery window must be clear before purchase. | | Partner-fulfilled | Ships from an approved partner or supplier. | Product page must state partner fulfillment and estimated handling/delivery. | | Preorder / made-to-order | Ships after production, procurement, or batch threshold is met. | Product page must state estimated ship window and cancellation rights before production/procurement begins. | | Ready-to-ship physical item | Ships from available stock or a verified fulfillment partner. | Processing and shipping estimates must be shown. |

Domestic physical shipping, if offered later

The store is currently configured for the United States and USD. Physical shipping availability, rates, and delivery windows are displayed at checkout or on the product page only when physical products are offered.

International shipping, if offered later

International physical shipping is not guaranteed unless it is available at checkout or stated on the product page. International customers may be responsible for duties, taxes, customs fees, or import restrictions imposed by their country. Digital products may be subject to tax rules in the customer’s jurisdiction.

Address accuracy for physical orders

Customers are responsible for entering a complete and accurate shipping address for physical orders. If a physical order has not yet shipped, contact us as soon as possible to request an address correction. We cannot guarantee corrections after fulfillment begins.

Tracking and delivery updates for physical orders

When tracking is available for a physical order, we will provide tracking information by email or through the order status page. For AI-sourced, partner-fulfilled, or preorder physical items, tracking may become available only after the supplier or production partner ships the item.

Physical shipping delays

Estimated physical delivery dates are estimates, not guarantees, unless a product page expressly states otherwise. If a physical order cannot ship within the promised timeline, we will send a delay notice with a revised date and cancellation or refund options when required.

Lost or marked-delivered physical packages

If tracking shows a physical package was delivered but you cannot locate it, first check the delivery address, building, parcel locker, mailroom, neighbors, and carrier notice. Contact us if the package remains missing so we can help review options with the carrier or fulfillment partner.