Contact Information

Last updated: 2026-07-04

Customer support

For order support, Senti brief questions, physical return requests, damaged physical items, privacy questions, policy questions, or digital delivery access issues, contact support@sentiencelabs.ai. Digital products are final sale after successful delivery, access, opening, viewing, or download, except where required by applicable law or where Sentience Labs fails to provide the purchased digital asset.

Response time

We aim to respond to customer support requests within 2 business days. During product launches, security events, supplier delays, or emergency safety pause mode, response times may be longer, but support requests remain available.

Order information to include

• Order number
• Email used at checkout
• Product name
• Description of the issue
• Approximate time, device, browser, and error message for digital delivery issues
• Screen recording for system errors, connection errors, checkout issues, order-status issues, email-link issues, or download-limit issues, if practical
• Photos if the issue concerns damage, defects, or incorrect items

Please do not include passwords, full payment card details, private security codes, government ID numbers, or unnecessary personal information in support messages, screenshots, or screen recordings.