Contact Information

Last updated: 2026-07-02

Customer support

For order support, Senti brief questions, refund requests, damaged items, privacy questions, or policy questions, contact support@sentiencelabs.app.

Response time

We aim to respond to customer support requests within 2 business days. During product launches, security events, supplier delays, or emergency safety pause mode, response times may be longer, but support requests remain available.

Order information to include

• Order number
• Email used at checkout
• Product name
• Description of the issue
• Photos if the issue concerns damage, defects, or incorrect items