Contact Sentience Labs

Support Studio

Need a hand? We’ll route it carefully.

We help with orders, digital delivery access, Senti briefs, sourcing questions, policy questions, and thoughtful product support.

2-business-day target Privacy-first support Senti disclosed as AI curator

Last updated: 2026-07-05

01

Digital delivery help

Download access, checkout delivery, order-status, email-link, connection, or download-limit issues.

02

Order and product support

Order questions, product fit, damaged physical items, or physical return questions if offered.

03

Policy and privacy routing

Refund, delivery, terms, privacy, accessibility, or AI disclosure questions.

04

Senti support

Senti brief questions, sourcing questions, recommendation context, or AI experience feedback.

Fastest path to support

What to include

  • Order details: your order number, if applicable, and the email used at checkout.
  • Product context: the product, Senti brief, collection, or page name.
  • Issue summary: a concise description of the question, error, or request.
  • Technical details: for digital download issues, include approximate time, device, browser, and any error message.
  • Helpful evidence: if practical, include a screen recording of the system error, connection error, checkout issue, order-status issue, email-link issue, or download-limit issue.
  • Physical item support: include photos for damaged, defective, or incorrect physical items.

Expected response time

We aim to respond within 2 business days. During launches, supplier delays, policy updates, or security events, response times may be longer.

Before sending

Use the smallest amount of information needed for support. For digital delivery errors, a short screen recording plus the order number usually helps us diagnose fastest.