Contact Sentience Labs

Last updated: 2026-07-02

We are here to help with orders, Senti briefs, sourcing questions, and support requests.

How to reach us

For order support, Senti sourcing questions, digital delivery issues, damaged items, returns, privacy questions, or general support, contact support@sentiencelabs.app.

What to include

• Your order number, if applicable.
• The email used at checkout.
• The product or Senti brief name.
• A clear description of the question or issue.
• Photos for damaged, defective, or incorrect physical items.

Expected response time

We aim to respond within 2 business days. During launches, supplier delays, policy updates, or security events, response times may be longer.

Senti availability

Senti may assist with routing or preparing responses, but sensitive, high-risk, refund, supplier, safety, legal, or policy issues may require human review.